Safety on Smitten
Smitten lets you verify your profile, block or report anyone, keep people you know from seeing you, and decide who sees you.
Here's how each one works, and what to keep in mind before you meet someone.
Verification
Verification confirms that you are who you say you are. In Sweden you verify with BankID, through Signicat's electronic ID service. You can also upload a driving licence or passport for our team to review.
In the app, go to Settings, then My account, then Profile verification. If you don't see it there, verification isn't available on your account yet.
Once you're verified, you can filter your feed to show only verified profiles.
BankID confirms your name and date of birth, and they become the first name and age on your profile. Others only see your first name and age, never your full name or date of birth.
If you verify with a driving licence or passport, we don't store it after the check.
Blocking and reporting
If someone makes you uncomfortable, you don't have to explain yourself. Pick whichever fits.
Tap Block or report at the bottom of their profile and choose Report and block, or tap the three dots in your chat and choose Report and unmatch. Pick a reason, then the specific one, and tap Submit report. Reports are anonymous.
Tap Block or report at the bottom of their profile and choose Block. You won't see them again, and they won't see you unless your profile is already in their feed. You can undo it in Settings, then My account, then Blocked profiles.
Tap the three dots in your chat and choose Unmatch. Unmatching is permanent.
Your visibility
Take a break whenever you like. While you're paused, other people can't see your profile, and you can still chat with your current matches.
Keep people like your ex or your boss from seeing you. Add their number in Settings, then My account, then Blocked numbers, and you won't see each other on Smitten, even if they join later.
With Smitten Premium, turn on Incognito and only people you've liked can see your profile.
A match expires after 10 days without a message, so your chat list only holds people you're actually talking to.
Meeting up
Get to know someone in the chat first, and be wary of anyone who's in a hurry to move the conversation off Smitten.
Pick a busy café, bar or park for the first few dates, and get yourself there and back on your own terms.
Let someone you trust know who you're meeting, where, and when you expect to be home.
Never send anyone your address, social security number, passport information or card number, and never send money to someone you've met on Smitten.
Community guidelines
Everyone on Smitten agrees to our community guidelines. Breaking them can get an account suspended or banned, and you can appeal a suspension from the app.
You have to be at least 18 years old to use Smitten. If BankID shows someone is under 18, their account is blocked automatically.
Every account has one owner. No shared accounts with a partner or a friend.
Use photos you own that show your face. Impersonation is taken very seriously.
Scamming, asking for money, targeted abuse, unsolicited sexual content and threats are all grounds for a ban.
Read the community guidelinesYou can verify your profile on Smitten: in Sweden with BankID, or by uploading a driving licence or passport. Once you're verified, you can filter your feed to show only verified profiles.
Open Smitten, go to Settings, then My account, then Profile verification, and follow the steps. BankID verification runs through Signicat's electronic ID service.
Your first name and date of birth from BankID are saved as the name and age on your profile. Other people only see your first name and age, never your full name or date of birth.
You pick a reason and submit the report. Reports are anonymous, so they won't know it was you. Reporting from a profile also blocks them, and reporting from a chat also unmatches you.
Yes. Add their phone number in Settings, then My account, then Blocked numbers, and you won't see each other on Smitten, even if they join later.
You have to be at least 18 years old to create a Smitten account.
If something feels off, or you have a question about your account, our support team is here to help.
Contact support
