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Answers to common questions, from your first profile photo to cancelling a subscription. No question is too awkward.
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Common questions
A good place to start.
- Getting started
Create a Smitten account
You create a Smitten account in the app with your phone number. Download Smitten, confirm your number with the code we text you, then answer a few… - Account & profile
How do I delete my Smitten account?
To delete your account, go to “Settings” → “My account” → “Delete or pause account” → “Delete your account”. You can’t undo it, and it doesn’t cancel a… - Smitten Premium
Smitten Premium
Smitten Premium is an optional subscription that adds six features: see who liked you, unlimited likes, Undo, Incognito, Seen and a monthly Boost. Smitten… - Subscription & billing
How do I cancel my subscription?
You cancel Smitten Premium in the store you bought it from: the App Store on iPhone, or Google Play on Android. There’s no cancel button inside the… - Account & profile
How do I block or report someone?
Tap “Block or report” at the bottom of someone’s profile. Blocking means you won’t see each other on Smitten. Reporting also tells our team what happened,… - Account & profile
My account was suspended
If you think your account was suspended by mistake, you can appeal from the app. You’ll need to tell us why and include a photo of your driver’s license…
Browse by topic
Getting started
Fresh off the download? Start here.
Account & profile
Edit your profile, get verified, block someone, or pause or delete your account.
- How does activity status work?
- Why can’t I verify my email?
- How do feed filters work?
- What is Fresh start?
- How do I add my socials to my profile?
- How do I edit my Smitten profile?
- How old do you have to be to use Smitten?
- How do I change my age on Smitten?
- How do I change my gender on Smitten?
- How do I turn left-handed mode on or off?
- How do I verify my email?
- Why does Smitten need my location?
- Can I make my profile private?
- How do I unblock someone?
- How do I verify my profile?
- How do I add Wavy to my profile?
- How do I change my age range?
- How do I add Guessary to my profile?
- How do I add Lie Detector to my profile?
- How do I add, delete or reorder my profile photos?
- How do I log out of Smitten?
- How do I turn notifications on or off?
- How do I change my distance preference?
- How do I change my name?
- How do I turn app vibration on or off?
- How do I pause my Smitten account?
- How do I delete my Smitten account?
- How do I block or report someone?
- My account was suspended
- How do I get more visibility?
- How do I see only verified profiles?
- What is marketing consent?
- Verify your profile with a photo ID
- What happens to my data when I delete my account?
- How do I block someone’s phone number?
- Can I change my phone number?
Smitten Premium
What Premium includes, and what to do when it isn’t working.
Matching & messaging
Matches, messages and the occasional oops.
Subscription & billing
The money talk. Renewals, cancelling and what’s free.
Still stuck? Talk to a human.
Tell us what’s going on, like you’d text a friend. We reply by email.
Send us a messageOr email us at hello@smitten.co