Usually the link is old or the email landed in spam. Send yourself a new link from Settings → “My account” → “Email”, and use the newest email we send.
Send a new verification link
- Tap your profile photo in the bottom-right corner to open the “You” tab.
- Tap the gear icon in the top-right corner to open “Settings”.
- Tap “My account”, then tap “Email”.
- Check that the address is spelled correctly.
- Tap “Verify again”. If you changed the address, tap “Verify email”.
- Open the newest email from Smitten and tap the verification link.
When it works, the Email screen says “Your email is verified”.
If something goes wrong
- “This verification link has expired.” Only the newest link works. Links also stop working after a while, and an old link stops working if you’ve changed your email since. Send a new one from the app.
- “We couldn’t verify your email.” Send a new link from the app and try again.
- No email arrived. Check your spam, junk and promotions folders, then send a new link.
- “This email address is already linked to another account”. That email is already on another Smitten account, so use a different one.
- “Oops! This email is invalid”. Check the address for typos. Emails can be up to 50 characters.
Still stuck? Contact us and we’ll take a look.
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