You can reach us from the app in Settings → “Help”, or by email. In the app, our AI assistant answers common questions straight away, and “Talk to a human” helps you email our support team.
- Tap your profile photo in the bottom-right corner to open the “You” tab.
- Tap the gear icon in the top-right corner to open “Settings”.
- Tap “Help”.
- Tap “Chat with our AI assistant” for quick answers, or “Talk to a human” to reach our team.
You can also email us at hello@smitten.co. Please include your Smitten User ID or phone number so we can find your account. Your User ID is at the bottom of Settings → “My account”.
Good to know
- The assistant is an AI. It can answer questions about how Smitten works, but it can’t look at or change your account, restore purchases or give refunds. For those, email us.
- Our team can also read your conversation with the assistant.
- “FAQ” in the same menu brings you to this help center.
- Account suspended? You can appeal from the app. Here’s how.
