Smitten Premium belongs to the Smitten account you bought it on. If it isn’t working, check that you’re logged in with the right phone number, then restore your purchase.
Check your account
- Tap your profile photo in the bottom-right corner to open the “You” tab.
- Tap the gear icon in the top-right corner to open “Settings”.
- Tap “Premium”. If “My membership” says “Free”, this account doesn’t have Premium right now.
- Make sure you’re logged in with the phone number you used when you bought Premium. Another phone number is a different Smitten account.
Restore your purchase
On the same “Premium” screen, tap “Restore purchase”. You’ll see “Subscription restored” if it worked, or “No active subscription” if the App Store or Google Play account on this phone has no active subscription. For more, see How do I restore my purchases?.
Common situations
- New phone: log in with the same phone number and Premium comes with you. If it doesn’t show up, tap “Restore purchase”.
- Deleted your account and made a new one: the purchase is still linked to your old account. Tap “Restore purchase” on the new one.
- Bought on another platform: “Restore purchase” only finds purchases made with the App Store or Google Play account signed in on this phone.
- Payment problem: if your card was declined, the App Store or Google Play may stop your subscription. Check your payment details there.
- Deleting your Smitten account doesn’t cancel your subscription. See How do I cancel my subscription?.
Still not working?
In Settings, tap “Help”, then “Talk to a human”, and include the phone number on your account. You can also contact us or email us at hello@smitten.co.
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